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Service Policies

Last updated: 12/06/2023

At A2F Tweaks we provides various IT services through our ecommerce platform. This page outlines the terms and conditions governing the provision of these services to you.

     1.Service Description
Our IT services include, but are not limited to:
  •  Software installation and configuration
  • System setup and optimization
  • Troubleshooting and technical support
  • Data migration and backup
  • Network and security solutions
  • Website development and maintenance

     2.Service Eligibility
Our services are available to individuals and businesses that meet the following criteria:
  • Have a valid account on our ecommerce platform
  • Provide accurate and up-to-date information during the service request process
  • Agree to comply with our terms and conditions and any additional service-specific requirements

     3.Service Request Process
To request an IT service from us, you must follow the designated process as outlined on our website. This may include filling out an online form, contacting our customer support team, or initiating a service request through your account.

     4.Service Fees and Payment
The fees for our IT services will be clearly indicated on our website or provided to you upon request. Payment must be made in the currency specified and in accordance with the payment methods accepted by us. We reserve the right to modify service fees at any time, but any changes will not affect the fees for services already ordered and paid for.

     5.Service Delivery and Timelines
We will make reasonable efforts to deliver the requested IT services within the agreed-upon timeframe. However, please note that service delivery times may vary depending on factors such as the complexity of the service, availability of resources, and any unforeseen circumstances. We will communicate any delays or changes in service timelines to you promptly.

     6.Service Warranty
We strive to provide high-quality IT services. If you experience any issues with the services delivered, please notify us within a reasonable timeframe. We will make commercially reasonable efforts to address and resolve the reported issues promptly. However, please note that our warranty is subject to certain limitations, as specified in our terms and conditions.

     7.Service Limitations
While we make every effort to provide comprehensive IT services, there may be certain limitations, including:
  • Services outside the scope of our expertise or capabilities
  • Compatibility issues with your existing systems or infrastructure
  • Legal or regulatory restrictions that prevent us from providing certain services
  • Third-party dependencies or limitations beyond our control

     8.Service Termination
You have the right to terminate a requested service at any time, subject to any applicable cancellation fees or terms specified in our terms and conditions. We reserve the right to terminate or suspend services in cases of non-compliance with our policies, breach of terms and conditions, or any other valid reasons as determined by us.

     9.Confidentiality and Data Protection
We respect the privacy and confidentiality of your information. Any data or information shared with us during the provision of our IT services will be treated in accordance with our Privacy Policy. We will take reasonable measures to protect your data, but please note that we cannot guarantee absolute security, and you should take appropriate steps to safeguard your own information.

     10.Changes to the Services Policy
We reserve the right to update or modify this Services Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our current services policy.
If you have any questions or concerns about our services policy, please contact our customer support team for further assistance.
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